Privacy Policy

The Brightlines

Privacy statement

Privacy Policy

Brightlines Translation Limited

Brightlines and brightlinestranslation.com are the trading name and website owned and operated by Brightlines Translation Limited.

We take your privacy seriously. This policy explains what personal information we collect when you use our website, how we use it, and your rights under applicable data protection law.

Brightlines Translation Limited is the data controller. Our main office is in Bath, UK. We work with clients across the UK, Europe and the United States, and this policy applies to all of them.

What information we collect

When you get in touch with us through our website, we collect:

  • Your name, email address and phone number when you fill in a contact or enquiry form
  • Details you share with us when requesting a quote
  • Your email address if you sign up to receive our newsletter
  • Information about how you use our website, collected via cookies and analytics tools

How we use your information

We use your information to:

  • Respond to your enquiries and provide quotes
  • Deliver the translation services you have asked for
  • Send you our newsletter, if you have opted in
  • Understand how people use our website so we can improve it

Our legal basis for processing your data

We process your personal data on the following grounds:

  • Legitimate interests – to respond to enquiries and run our business
  • Contract – to deliver services you have requested
  • Consent – for newsletter sign-ups and non-essential cookies

Third-party tools we use

To run our website and business, we use a small number of trusted third-party services. These may process your data on our behalf:

  • Google Analytics – to track how visitors use our site (anonymised where possible)
  • CRM software – to manage client relationships and enquiries
  • Email marketing platform – to send newsletters to people who have signed up
  • Live chat software – to allow you to speak with our team directly on the website

We only work with providers who handle your data responsibly and in line with applicable data protection law. None of these providers are permitted to use your data for their own marketing purposes.

International data transfers

We are based in the UK and your data is processed here. Where we work with clients or suppliers based in the EU, any transfer of personal data between the UK and EU is covered by the UK-EU adequacy decision, which means your data continues to receive a high level of protection.

If you are based in the United States, please be aware that by submitting your details through our website you are transferring your data to the UK. We handle that data carefully and in line with the principles set out in this policy. If you have questions about this or wish to exercise any rights over your data, please contact us using the details at the bottom of this page.

We do not sell personal data to third parties, regardless of where you are based.

Cookies

Our website uses cookies. Some are essential for the site to work. Others help us understand how visitors use the site so we can improve it. When you first visit our website, we will ask for your consent before placing any non-essential cookies on your device.

You can update your cookie preferences at any time via the cookie settings link in our website footer.

How long we keep your data

We keep your personal data for as long as you remain a contact or client of ours, or until you ask us to remove it. If you would like us to delete your data, just get in touch and we will do so promptly.

Your rights

Depending on where you are based, you have a number of rights over your personal data.

If you are in the UK or EU, under UK GDPR and EU GDPR you have the right to:

  • Access the personal data we hold about you
  • Ask us to correct inaccurate data
  • Ask us to delete your data
  • Object to how we are using your data
  • Withdraw consent at any time (for example, unsubscribing from our newsletter)

If you are based in California, under the CCPA you have the right to know what personal data we collect about you and to request that we delete it. As noted above, we do not sell personal data.

To exercise any of these rights, wherever you are based, email us at hello@brightlinestranslation.com. We will respond within one month.

Complaints

If you are in the UK and unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

If you are in the EU, you may complain to your local data protection authority.

Changes to this policy

We may update this policy from time to time. When we do, we will update the date at the bottom of this page. We recommend checking back periodically.

Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Email: hello@brightlinestranslation.com

Post: Brightlines Translation Limited, 39 Gay Street, Bath BA1 2NT

Last updated: February 2026